A new integrated system launched this week by the Commonwealth Bank will allow businesses such as convenience stores to improve operational efficiency and customer experience.
Commonwealth Bank and Kounta (pronounced ‘counter’) have partnered to add a new point of sale app to CommBank’s EFTPOS tablet, known as Albert, to integrate a range of business, payment and POS processes on a single mobile device.
Businesses using Kounta on Albert can now accept payments, take customer orders, update inventory levels at the same time, from the one device.
As well as offering transaction and POS functions, Kounta on Albert integrates with customer loyalty, accounting, inventory, rostering and payroll applications. No longer will businesses need to use multiple devices to run their day to day operations.
Claire Roberts, executive general manager, local business banking, Commonwealth Bank said: “Kounta on Albert brings together for the first time point of sale, payment and back-end processes on one device with a high-level of security and connectivity. Practically, it means staff can be interacting with customers in a more efficient and personable way because they don’t need to be using multiple systems or devices.”
Nick Cloete, Kounta founder, believes the integration of Kounta with Albert will see a new generation of businesses use cloud-based POS technology to manage their stores more efficiently.
“As it stands, existing legacy POS systems limit the movement of retail and hospitality staff. They have to complete orders and payments at static computer and EFTPOS payment stations – a system that’s now extremely outdated and not suited to the modern customer.
“In contrast, businesses that adopt Kounta on Albert will have the freedom of completing transactions including checkout, table management and splitting bills on-the-go, as well as more easily managing stock levels. They’ll also have access to immediate business insights, reporting and assistance through our reconciliation function and CommBank’s Daily IQ service.”
Mr Cloete said because Kounta is cloud-based, the app can be accessed across different devices and locations.
“A business owner can access store figures and results in real time while sitting on the couch at home. And if internet connection is lost, Kounta will continue to operate and auto-update figures in the cloud once back online,” Mr Cloete said.