Retailer news

Liquor stores penalised as NSW Christmas trade goes 24/7

While eligible retailers in New South Wales were allowed to trade 24-hours-a-day in the two weeks before Christmas from December 11, packaged liquor stores outside hotels are not allowed to trade as an exempt retailer on restricted trading days such as Boxing Day, denying customers the convenience of shopping at local liquor stores. Over 1,000 […]

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Coles admits unconscionable conduct in supplier dealings

Coles has made a number of admissions of unconscionable conduct in relation to certain dealings with suppliers and agreed to make a legal settlement with competition regulator the Australian Competition and Consumer Commission (ACCC). Coles unconditionally apologised and said it accepts full responsibility for its actions in several supplier dealings that led the ACCC to

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Woolworths opens convenience style Sydney store

Woolworths has opened a new convenience format store in Sydney in what appears to be a successful but low-key event. C&I WEEK visited Woolworths Central for a late lunch on 17 December to find the store experiencing a fairly brisk level of trade. The self-service checkouts were experiencing a constant stream of customers and at

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Call to legalise e-cigarettes to stop unregulated online buying

A Western Australian law academic has supported the legalisation and regulation of e-cigarettes to prevent the uncontrolled importing of the devices and nicotine liquid through online purchases. In research published in the Journal of Law and Medicine, Notre Dame school of law lecturer Marilyn Krawitz said that the current approach is leading to poor quality

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Woolworths to open convenience style stores in Melbourne

Woolworths is expected to roll out further convenience concept stores in Melbourne, with locations for the smaller-scale stores identified at 160 Swanston Street and at 262 Flinders Street. The Flinders Street store will occupy a space which previously traded as Sam’s IGA Plus Liquor Flinders. Melbourne City Council’s on-line Planning Register shows that a permit

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SPAR presents $5,000 travel voucher to Birthday Promotion winner

SPAR Australia’s recent Birthday Promotion drew thousands of entries from customers throughout NSW, ACT and Queensland. Customers were able to enter the draw by spending a minimum amount at SPAR, SPAR Express, 5 STAR Supermarket, 5 STAR Handimarket or Jardin Fresh Life stores. The winner was Jen Bulmer of Kywong Station, Winton in Central Queensland

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Viva Energy completes Liberty deal, flags $1billion investment

Viva Energy Australia, the exclusive distributor of Shell branded fuels and lubricants in Australia, has completed its acquisition of a non-controlling stake in Liberty Oil, one of its largest retail customers. Viva Energy businesses include the Shell Geelong refinery, supported by more than 20 terminals across the country supplying around 870 petrol convenience sites. Scott

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Grocery Code set for 2015 implementation

The federal government’s draft voluntary Food and Grocery Code of Conduct is now with Coles and Woolworths and key suppliers, 19 months after it was first proposed, but whether it will be effective and also enforceable under the Competition and Consumer Act 2010 may be another matter. Small Business Minister Bruce Billson said the federal

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Philip Morris questions conflict of interest in plain packaging review

Philip Morris Limited has called on the Federal Health Minister to investigate the appointment of anti-tobacco campaigner Melanie Wakefield of the Centre for Behavioural Research in Cancer – one of the chief architects behind the tobacco plain packaging laws – to investigate whether the policy is working. Philip Morris has asked why the Department of

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Metcash gains momentum from transformation plan, pricing strategies

Metcash Limited announced that Group sales revenue increased 1% to $6.6 billion on the prior comparable period for its half-year ended October 31, 2014, while underlying Profit after Tax decreased 9.0% to $101.7 million due to ongoing operating deleverage and as investment in the MFG strategy commenced. However, Metcash’s Transformation program is making progress and

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Customer service the key to Christmas cheer for Australian businesses

More than 60% of customers believe Australian businesses are lifting their game when it comes to customer service, according to the American Express 2014 Global Customer Service Barometer. This is a clear improvement on previous years, with 54% satisfaction recorded in 2012 and 55% in 2011. While the research shows that 72% of Australians claim

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Pre-Christmas petrol price falls good news for retailers

Fuel prices are falling rapidly so that motorists should expect petrol price relief before Christmas, with average national petrol price falling about 10 cents to around $1.40 a litre in November, thanks to a global oil glut and a price battle between USA shale oil producers and the Saudi-Arabia-led OPEC countries. According to the NRMA,

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