The Shell petrol station Kingston Garage in Heatherton VIC, is celebrating its second win of the Global Shell Award-Single Site Retailer of the Year – Licensed Markets.
Kingston Garage owner Ross Hallett said he was thrilled to have won the award again.
“To be the only Shell site in the world to have won the award twice and to have beaten 10,000 other service station sites across more than 40 countries is simply amazing,” he said.
“We have a passion for what we do and believe that success comes down to good old fashioned customer service.”
The awards are held annually as part of a program called ‘People Make the Difference Real’ program which provides a framework for customer service excellence.
The Shell licensee in Australia’s business manager Jen Gray said the Kingston Garage and its team provide remarkable customer service.
“Ross’ service station has achieved 100% in our Mystery Shopper surveys an incredible 65 times in a row!” she said.
“We’re thrilled that Ross has won the award again and are proud to have his business in our network.”
“His Heatherton site has been branded Shell for 53-years and under Ross’ guidance has consistently improved the customer offer each year.”
Mr Hallett competed against other Shell retailers from all over the world, to win the award.