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Australia Post appoints new chief for Parcel Services, opens largest Business Hub

Australia Post has announced the appointment of Robert Black as executive general manager, Parcel Services, effective 12 January, 2015, following a comprehensive international executive search.

Mr Black will be responsible for the Parcel Services division, which operates the StarTrack brand.

The Parcels Services division has continued to perform strongly in an increasingly competitive market, posting a $337.5 million operating EBIT for FY14, up 20.8% on last year.

Ahmed Fahour, managing director and Group CEO said: “Bob Black is an executive of extremely high calibre and I am pleased to announce that he is joining Australia Post to lead our Parcel Services business.

“In this role, Mr Black will be responsible for providing a world-class service to our customers with an unrivalled suite of ecommerce-driven logistics, supply chain and parcel delivery solutions for consumers, local and international businesses and online marketplaces.”

Mr Black joins Australia Post from global express delivery company TNT, where he is currently managing director for TNT Benelux. He was managing director TNT Australia, responsible for Australia, New Zealand and the Pacific from 2009 to 2014.

Australia Post has opened its latest Business Hub at Alexandria (Sydney), which consolidates customer service and sales, letter and parcel operations and delivery function with parcel collection facilities.

The Alexandra Business Hub, the largest in Australia, includes 24/7 parcel lockers and extended hours for customer collection point, available from 6.00am to 8.00pm.

Australia Post advised that a number of its Farmhouse Direct (online farmer’s market) customers have used parcel lockers to receive Farmhouse Direct product deliveries.

“Whilst parcel lockers are ideally suited to non-perishable items, they can also be used for perishable items, provided the customer retrieves the delivery immediately,” Australia Post said.


An Australia Post Parcel Locker facility located at 7-Eleven, Victoria Road, West Ryde NSW provides 24/7 parcel collection

Warren Beaumont

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