Woolworths customers are threatening to switch to Coles supermarkets after learning of the supermarket’s new delivery fee being introduced as a result of the impending plastic bag ban.
The ‘crate to bench’ delivery fee was announced, with customers having the option of either paying a flat rate fee of $1 to have their groceries delivered in reusable plastic bags, or $3.50 to have groceries unpacked onto the kitchen bench.
In a statement, a spokesperson said: “The amount for the crate-to-bench option reflects the additional costs of providing this new service”.
Coles will be offering a similar service, but at no cost for the unpacking, or 15cents per reusable bag.
A Woolworth’s representative responded to complaints: “We’re committed to playing our part in reducing plastic and believe this is the right thing to do for our environment. We are continuing to trial and review new ways to pack online orders and are hoping to offer a further range of options in the future,” News.com.au reported.