7-Eleven Australia has won Canstar’s 2018 Most Satisfied Customers- Service Station award.
The award was based on the results of over 2000 fuel consumers who provided feedback on their overall customer satisfaction. It also took into account feedback regarding their score out of five for store appearance and cleanliness, service, petrol price, convenience, facilities and product range.
7-Eleven scored 5 stars on five out of seven measures, including on overall customer satisfaction.
7-Eleven’s Head of Fuel, John Pettit said the team are proud to be recognised for their hard work.
“This award recognises the combined efforts of our support office and store-based teams, putting customers at the heart of all we do and working together to maintain high standards and a great in-store experience,” he said.
Mr Pettit said the company’s Fuel App also had a strong influence on the win.
“We’ve had 850,000 customer downloads since the Fuel App’s launch nearly two years ago, including 50,000 downloads in the last two weeks,” he said.
“Consumers have saved nearly $3.5million off their fuel bill using the 7-Eleven Fuel App, and redeemed more than 400,000 vouchers for free and discounted products, providing them with great value, and the chance to try new and exclusive products,” he said.
“I’d like to thank our customers for providing us with the great feedback which has led to this award, and our entire team for their contribution to our success,” Mr Pettit concluded.