Ampol reduces support costs with a reset SAP Strategy

Australia’s largest petrol and convenience network Ampol has reset its SAP strategy by switching to Rimini Street Support for its SAP Software.

For the past 20 years, Ampol has relied on its robust SAP platform which is a key enabler of its business and operations. Ampol has decided to partner with Rimini Street to maintain its current SAP platforms, while also supporting the complex operations across its supply chain.

Rimini is a global provider of enterprise software products and services, and the leading third-party provider for Oracle and SAP software products and a Salesforce partner.

The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes.

“We needed to look at ways to be more efficient and effective with our costs and technology in the current economic environment,” said Alisa Cooper, IT director, Ampol.

“The transition to Rimini Street has enabled us to reallocate investment in accelerating business value and innovate around the edges of our SAP platform.”

Ampol benefits from Rimini Street’s premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 10-minute response times for all critical Priority 1 cases. Rimini Street’s clients are also assigned a Primary Support Engineer (PSE), backed by a team of functional and technical experts, who have an average of more than 15 years’ experience in the client’s software system.

“In light of COVID-19, organisations such as Ampol are looking at ways to be more efficient with capital spend and cost,” said Emmanuelle Hose, regional general manager, Australia and New Zealand, Rimini Street.

“Across Australia, projects or investments must deliver an immediate ROI; these include large migration projects, expensive maintenance and support contracts and large-scale digital transformation initiatives. By switching to Rimini Street Support, organisations are enabled to invest their significant support savings into strategic business initiatives that will help them grow and gain competitive advantage.”

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