Viva Energy’s Shell Card has taken out Canstar Blue’s ‘Most Satisfied Customers Award – Small Business Fuel Cards, 2023’.
In a survey of over 450 small business owners, Shell Card was found to be the leader in all eight categories: Overall Satisfaction, Client Service, Petrol Station Facilities, Account Management, Loyalty Program, Fees and Charges, Petrol Station Availability, and Fuel Discounts.
Jevan Bouzo, CEO of Convenience and Mobility at Viva Energy, said it is pleasing to see the efforts of the Shell Card team being recognised and appreciated.
“Our team members are constantly striving to provide customers with service that exceeds their expectations. This award shows that their efforts are being recognised. It is also pleasing to see that Shell Card has become such a critical and practical tool for small businesses. We will continue to work to make Shell Card indispensable for Australian businesses.”
The Canstar research showed that client service and the loyalty program are the strongest drivers of overall customer satisfaction for small business fuel cards, so it’s no surprise that Shell Card now has a dedicated Australia-based call centre to provide customer support and assistance.
It has also introduced the new Shell Card portal, giving account managers more control over their fuel management, as well as enhancements to the Shell Card GO app to give fleet managers more visibility to monitor and track their fleet’s fuel consumption.
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