7-Eleven to limit customer savings on Fuel Price Lock program

7-Eleven has announced it is limiting the maximum savings on its Fuel Price Lock program to 25 cents per litre as of February 6.

The changes mean that customers can only save up to 25 cents per litre, even if they find a pump price that’s more than 25 cents per litre cheaper. Although, 7-Eleven stated that users can still pay the lower pump price if the price at the pump is lower than the customer’s Fuel Lock price.

In an email to customers, the company stated that they will honour all Fuel Locks locked in prior to 6th February 2024 to the full extent of the saving.

“However, if you redeem that Fuel Lock after 12:01 am on 6th of February 2024 and the saving exceeds the new maximum saving of 25 cents per litre, for technical reasons the saving that exceeds 25 cents per litre will not be processed at the time of your purchase.

“We will honour the additional saving by reimbursing you the amount in accordance with section 16.25, if you fill out the missed fuel discount form under the contact us tab of the My 7-Eleven app.”

The 7-Eleven Fuel Price Lock allows users to search the five closest 7-Eleven stores in their area to find the best local price on Mobil fuel, lock that price in for seven days, and then use that price at any 7-Eleven store.

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