Podcast Episode 5: Paul Zahra, ARA and Jo Gaines, Salesforce

Welcome to the C&I Podcast, where we chat with industry leaders, and experts in their field, about all things affecting the P&C channel.

This episode we’re talking to two leading figures in Australian retail, Paul Zahra, CEO, Australian Retailers Association and Jo Gaines, Area Vice President of Retail & Consumer Goods, Salesforce, about the findings of the recently released State of the Connected Customer Report.

We also discuss the importance of retailers investing in an omnichannel experience and shifting towards a values-led business model.

If you’d like to take part in a future C&I podcast, please get in touch with Tom at tom@c-store.com.au.

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